Cancellation & Refund Policy

1. Free Trial

When you sign up for Askiraz, a 14-day free trial begins that does not require card details. No fee is charged during this period.

2. Cancelling Your Subscription

You can cancel your paid subscription at any time from the "Upgrade / Plans" section of your dashboard, or by writing to us at support@hoteladsglobal.com. Once your cancellation request is received:

• You keep access to the Service until the end of your current billing period,
• You will not be charged for the following period,
• No pro-rated refund is given for unused time within a period.

3. Refund Conditions

Due to the digital, instantly-performed nature of the Service, a fee already charged for a period is generally not refunded. That said, your request will be reviewed and a reasonable resolution offered in cases such as:

• A system error that makes the Service clearly unusable,
• An accidental or duplicate charge,
• A billing error clearly caused by Askiraz.

For such cases, please contact support@hoteladsglobal.com, stating the email address on your account and the date of the charge. Requests are reviewed within 14 days at the latest.

4. Plan Changes

You can switch between the Solo and Scale plans at any time. A plan change takes effect starting from the next billing period.